Refund policy
At Al Hadi, your satisfaction is our top priority. If you are not completely satisfied with your purchase, we're here to help.
Returns We accept returns within 30 days of the delivery date. To be eligible for a return, your item must be:
- Unused and in the same condition that you received it
- In the original packaging
- Accompanied by proof of purchase (order number or receipt)
Non-Returnable Items The following items cannot be returned:
- Items marked as final sale or clearance
- Downloadable digital products
- Personalized or custom-made items
Refunds Once we receive and inspect your returned item, we will notify you of the status. If approved, your refund will be processed to your original payment method within 5–10 business days.
Late or Missing Refunds If you haven't received a refund yet, please:
- Check your bank account again
- Contact your credit card company — it may take some time before your refund is officially posted
- If you've done all of this and still have not received your refund, contact us at support@alhadi.shop
Exchanges We only replace items if they are defective or damaged. If you need to exchange an item, email us at support@alhadi.shop
Return Shipping Customers are responsible for paying return shipping costs. Shipping costs are non-refundable unless the return is due to our error.
Contact Us
- 📧 Email: support@alhadi.shop
- 📞 Phone: (240) 755-1047
- 📍 Address: 901 E Gallego Ave, Alpine, TX 79830, United States